Privacy Policy

Last Updated - 22nd October 2020

Bonnetts Garden Village and its associated companies are totally committed to protecting the privacy of our site visitors, suppliers and customers with how we use personal information collected on our website.

We never pass on your details to any other third-parties separate to who we directly use for processing your order(s), and sending you information (which you have opted-in to receive). This also includes sending you newsletters for the mailing list(s) you have opted-in to.

All third-party solutions that we use are trusted, fully industry standard secure, safe, and compliant.

This policy may change from time to time, so please check this page as required to check for changes. By using the Bonnetts Garden Village website you are agreeing to this policy.

How & what we collect & share your information?


Your personal data is collected via the following methods:

Website Checkout - Contact details provided by you directly (name, address, telephone number, email address) when purchasing from our website. Your IP address is also collected at this time. We use these details only for the processing of your order and contacting you with information regarding your order. The only details contained within our website are your contact details. All encrypted financial details are entered directly into one of our payment providers PayPal or Shopify Payments.


Website Checkout – You can opt-in at our checkout to join our main mailing list. Our mailing list facility is provided by MailChimp. Your email address, demographic details, and order details are sent to MailChimp.
Website Checkout & on each page of the site – Pop-up sign-up panel. The mailing list facility is provided by MailChimp. Your name and email address are sent through to MailChimp. 

Processing of Orders – Your order details are passed through securely to ShipTheory which in turn is connected to the couriers that we use. These are DPD and DX. The labels which are added to your shipping boxes are produced using ShipTheory. Tracking references for your orders are sent to you from ShipTheory.


Website in general – Cookies – this is a small information file that is sent to your computer, and is stored on your hard drive. If you continue to browse through our website then your computer or device will store various identifying cookies in order to enhance your experience interacting with our website. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. By continuing to browse our website, you are consenting to our use of these cookies. it is only your IP address which this process uses.

How is your information used?


Your information can be used as follows:

  • To process any order(s) that you have placed with us.
  • To communicate any pertinent information regarding order(s) that you have placed with us.
  • Send you information relating to new products or special deal products using email newsletters which may be of interest to you.
  • Notify you of any service changes.
  • Communication & Marketing

The newsletters which you receive (if you’ve opted-in) can be opted-out of receiving at anytime. This is done by clicking the ‘unsubscribe’ link at the bottom of any newsletter received. Please note this will permanently remove your email address and it cannot be re-added again.

Accessing, updating and your right to be forgotten


You can access the personal information which we hold for you at any time by logging into your Bonnetts Garden Village account (if you chose to set one up when checking out). Where you can edit the information held by us.

Please note we are legally obliged to retain details of our financial transactions with each individual customer for a period of 6 years. Under these terms, even if you ask us to remove your data under 'the right to be forgotten' then we will only be able to block your access to your account and remove your email address from our marketing database.

This is because we may be requested by a government organisation to provide a record of financial transactions and the individuals concerned with these over a specific period.

If you wish us to remove your information under 'the right to be forgotten' then please contact us by sending an email to online@bonnettsgardenvillage.co.uk.

Checking your details


If you wish to verify the details you have submitted to Bonnetts Garden Village you may do so by contacting us via the e-mail address, telephone number or address given below. Our security procedures mean that we may request proof of identity before we reveal information.

This proof of identity will take the form of your e-mail address and password submitted upon registration. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information - write it down and keep it somewhere safe.

Contacting us


We are contactable by:

  • Telephone: 01277 500490
  • Email: online@bonnettsgardenvillage.co.uk.
  • Contact Form: which can be found by clicking the little chat icon on the bottom left hand side of every page on our website
  • In store by visiting us at: Bonnetts Garden Village, Mascalls Lane, Brentwood, Essex, CM14 5LJ

Our registered office is located at:

Bonnetts Garden Village (Brentwood) Ltd,
1386 London Road,
Leigh On Sea,
SS9 2UJ

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